Welcome to (the “Website”). In this privacy policy, the term “us” or “we” refers to BITVISA.CC LTD We take your privacy seriously and this policy explains the steps we take to ensure that your information is kept securely and privately.

Information we gather from you

You do not need to provide any personal information to use the Website. However, we gather personal information when you fill out data in the purchase forms, contact forms, account access, etc. The information that we gather includes, but is not limited to, your BITVISA MasterCard number, your PIN, your full name, your address, your telephone, and your e-mail address. You need to make sure the information entered is accurate and complete.

Why do we need your personal information?

We gather, process, and use your information for the following uses: (i) to access and use the Website, (ii) to access and use your BITVISA Card account, (iii) to process and transfer your funds, (iv) to provide services requested by you on our Website, (v) to customize the services we provide you, and (vi) to inform you of products and services that might be of your interest.

Do we share your information?

We do not share, sell, or transfer your personal information with any third party. We reserve the right to disclose any personal information needed if such information is requested by law enforcement agencies or if we are requested by law, court order, or government entity. We may also disclose your personal information to third parties if we have reason to believe disclosing such information is necessary to identify and bring action to someone who may be violation any of our terms and conditions.


Keeping your personal information safe is very important for us. Our Website uses Secure Sockets Layer (SSL) technology to provide you with the safest experience possible. SSL technology enables encryption of sensitive information so that all communication stays out of malicious hands. In addition, all customer information, not just sensitive information is restricted in our office to the employees who need to use that information to perform their job.

As described in our Cookies Policy, we use cookies and similar technologies (for example, web beacons, pixels, ad tags and device identifiers) to recognize the User and/or his device/s in the different services and devices. We also allow third parties to use cookies in the way described in our Cookies Policy. You can control cookies through the configuration of your browser and other tools. The User may also block their activation from the start of navigation on the Website or the App so that BITVISA won’t use cookies or similar behavioral tracking technologies.
In accordance to directives of the Agencia Española de Protección de Datos (AEPD) we proceed to detail the cookies that we use on our Website:

Our cookies:

Session cookies: cookies that we use to recognize the user and the correct use of our Website.
Cookies Policy: cookies used to verify that the user has accepted the use of cookies in our Website.

Data retention

BITVISA informs its Users that their personal data will be kept for the time strictly necessary for the purposes of the treatment for whose use they have been provided, whenever the User has not revoked their consent and, in any case, following the principle of minimization of data contemplated in the applicable regulations.

Specifically, the personal data provided by the Users will be kept for the term determined on the basis of the following criteria: (i) legal obligation of conservation; (ii) duration of the contractual relationship and attention to any liabilities arising from this relationship; (iii) request for cancellation by the interested party in the cases in which it comes.

Consequently, when its use is not necessary, personal data will be blocked, remaining only available to the competent authorities during the time and for the legal purposes established in the applicable regulations. Once this period has elapsed, the same will be deleted.

Users’ rights.

The User may exercise his rights of access, rectification, deletion and opposition, as well as the limitation and portability of their data, in compliance with the provisions of current data protection regulations. Taking into account that the exercise of these is very personal, it will be necessary for the affected party to prove their identity. The exercise of these rights must be made by written communication signed by the owner of the data, indicating his address, attaching a copy of his National Identity Card or other similar document, by contacting BITVISA.CC LTD, to the following email , or by sending written communication to the following postal address: 46023-Valencia, en la calle Illa de Sardenya, nº1-bajo.

Furthermore, the User may oppose the sending of BITVISA commercial communications and withdraw his consent, without affecting the legality of the processing of his personal data for other purposes.

For the proper management of the treatment of personal data of its Users, BITVISA has designated a Data Protection Delegate to whome they can go to resolve any question they may require, being able to contact via e-mail at: .

BITVISA informs its Users of the possibility they have of submitting a claim to the Spanish Agency for Data Protection, in case they understand that the correct assistance has not been obtained in the exercise of the rights mentioned in this section.

Data shared with third parties.

Can access the personal data of the Users: (i) employees authorized by BITVISA, and (ii) those third parties or collaborators that provide services to BITVISA, in order to manage the provision of services, as well as to comply with any legal requirements.

All data are treated with absolute confidentiality, not being accessible to third parties for different purposes for which they have been authorized.

BITVISA will not share your personal information with any third party -distinct from the previous ones- without your permission, except in the case of requests for information duly authorized by the government authorities or should comply with the stipulations of any law, regulation, citation or court order.

Within the framework of the communications to third parties indicated in the previous paragraphs, international transfers of data may be made to third countries or international organizations, on which there is a decision of adequacy of the European Commission regarding them.

Third-party websites.

Some of the information published on our Website or in the App may redirect Users to third-party web pages, so that, if the User makes a purchase or registers on these web pages, it will be subject to their respective privacy policies. BITVISA is not responsible for these web pages.

The function of the hyperlinks that appear on the Website is exclusively to inform the User about the existence of other sources of information on the subject on the Internet, where he can expand the information offered on this Website. BITVISA will not be in any way responsible for the result obtained through such hypertext links.


BITVISA informs its Users that, whenever they make a cryptocurrency purchase, they will proceed to verify their identity by sending e-mail and/or phone call and/or requesting their identity card.

On the other hand, BITVISA may send commercial communications related to the products or services offered by BITVISA or any of its collaborators to the Users, so far as he has expressly and specifically consented by validating the box enabled for this purpose or by any expression of express consent.

The User may renounce at any time to receive any type of commercial communication by sending an email to stating such intention to resign. Also, this possibility will be offered to the User in every commercial communication received via e-mail.


The services offered through the Website and the App are only available for adults. Therefore, those who do not comply with this condition must refrain from providing personal information on the Website or in the App to be included in the BITVISA databases.


BITVISA does not assume any responsibility resulting from the incorrect use of the information provided through its internet pages. Likewise, and with legal limits, it does not assume any responsibility for the lack of accuracy, integrity or updating of the data or information published on the Website or in the App.

External Links

This Website contains links to other websites. We are not responsible for the privacy policy of other websites. The Privacy Policy is exclusively for

Data Protection Registry

In accordance to the Lay Orgánica 15/1999, Servicios de Prepago Integrales has notified the Agencia Española de Protección de Datos and inscribed in the Registro General de Protección de Datos.

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